FAQ

Issue: Both earbuds were working at first but now, one of the earbuds is not working

1. Initiate automatic paring to validate that both BCS-T90 earbuds are registered on Bluetooth paired device list and to see if the issue is solved. (Refer to How to automatically pair BCS-T90 in FAQ section)

2. If only one earbud is registered on Bluetooth paired device list after automatic pairing, initiate factory reset and try repairing with the mobile device. (Refer to How to reset earbuds in FAQ section)

If the issue persists, please contact us at support@bluec.co.kr

Please follow the below steps to reset your earbuds and try repairing with your phone.

1. Remove BCS-T90 from the paired device list on the Bluetooth Setting menu of your phone

2. Remove both earbuds (L) and (R) from charging case.

3. Choose earbud(L) or (R) to initiate factory reset.

4. Cover the earbud sensor with your finger

5. Double tap the earbud and hold for 15 seconds while covering the sensor

6. Earbud LED will flash 2 times once it enters reset mode.

7. Repeat Steps 3 to 5 for the other earbud.

8. Once both earbud(L) and (R) are reset, earbuds will sync and automatically enter pairing mode. Continuous LED flash indicates that the earbuds are ready to pair.

For better visualization, please refer to the following link to view video instruction of factory reset.

https://youtu.be/izUdlL_rZgo

Android & iOS
1. Remove BCS-T90 from the paired device list on the Bluetooth Setting menu of your phone
2. While wearing both earbuds in ears, press and hold Left OR Right earbud for 5 seconds to enter manual pairing mode
3. Search for BCS-T90 and pair with both earbuds on the Bluetooth Setting menu of your phone
4. Once successfully paired, both earbuds will be visible as paired devices on the Bluetooth Setting Menu

Android & iOS
1. Place both earbuds inside the Charging Case and close the cover
2. Remove BCS-T90 from the paired device list on the Bluetooth Setting menu of your phone
3. After 10 seconds, open the cover of Charging Cradle to enter automatic pairing mode
4. Search for BCS-T90 and pair with both earbuds on the Bluetooth Setting menu of your phone
5. Once successfully paired, both earbuds will be visible as paired devices on the Bluetooth Setting Menu

Before initiating software update via EXFIT MATE mobile application, please make sure that below conditions have been met:

• Battery level above 50%, LTE signal on phone must be good, Both earbuds are paired to the phone

Please read the options below carefully and follow the corresponding protocol to successfully update software for both earbuds.

1.    When BCS-T90 is connected to smartphone device without any issues and both earbuds are working:

• Reboot the connected smartphone device > turn of Wi-Fi and turn on LTE where the signal is good > retry the software update

2.  When BCS-T90 is NOT connected properly with the smartphone device:

• Reconnect both earbuds to smartphone device > retry the software update

• Factory reset both earbuds if only one earbud connects to smartphone device > retry the software update

*Refer to the user manual on how to reset earbuds